Terms & Conditions

  • You will receive full color images of the records, delivered electronically.  
  • Please allow for 6-8 weeks for delivery, but in many cases it will be shorter than that.  (we've been averaging about three weeks for most files) If the file is not in DC and needs to be requested from another facility, that will likely slow the process down, beyond the six to eight weeks.  If that's the case, we'll let you know.
  • Please be sure you submit the correct details.  We're not responsible if you order the wrong soldier.  If you have a military ancestor, but you're not sure what's available to order, click here and we can help you start the process.  
  • We love to share some of our findings and interesting documents!  We may use these documents on our social media and/or presentations.  We won't identify you, as the client, without your permission.  
  • Pension files that are larger than 300 pages, or pensions that are in St. Louis (instead of DC) may be subject to an additional charge.
  • Land files that are larger than 40 pages may be subject to an additional charge
  • If you are ordering records, you are paying for record retrieval services, not research.  We can help you with research for an additonal fee, but it is not included in the record retrieval fees.  This means, for example, that you are expected to provide the necessary index entries in order to find the files.  If the order is placed without the necessary index entries, we can still assist, but reserve the right to charge an extra fee for research.  
  • We need some basic information to help find the correct soldier in the index.  We may ask for your assistance in helping identify some of those details.  We are not expected to read through pages and pages of research notes or online family trees to find those details, due to the time that takes.  Your assistance in helping us identify those details is appreciated.
  • Along those lines, the fees for record retrieval do not include us reading the documents for you, interpretting them, rearranging them, or analyzing them.  We are happy to help with small questions if they come up, but larger scale projects will be considered for an extra research fee. 
  • The National Archives does not allow us to rearrange the documents in the files.  You may receive documents that appear to be out of order, but that is how they were put into the file, so that's how we have to work with them.