Terms & Conditions

  • You will receive full color images of the records, delivered electronically.  
  • Please allow for 6-8 weeks for delivery, but in many cases it will be shorter than that. 
  • Please be sure you submit the correct details.  We're not responsible if you order the wrong soldier.  If you have a military ancestor, but you're not sure what's available to order, click here and we can help you start the process.  
  • We love to share some of our findings and interesting documents!  We may use these documents on our social media and/or presentations.
  • Pension files that are larger than 300 pages, or pensions that are in St. Louis (instead of DC) may be subject to an additional charge.
  • Land files that are larger than 40 pages may be subject to an additional charge
  • If you are ordering records, you are paying for record retrieval services, not research.  We can help you with research for an additonal fee, but it is not included in the record retrieval fees.  This means, for example, that you are expected to provide the necessary index entries in order to find the files.  If the order is placed without the necessary index entries, we can still assist, but reserve the right to charge an extra fee for research.